Shipping & Return Policy

Shipping Policy

Processing & Dispatch

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We ship worldwide using reliable carriers such as DHL, UPS, or DPD.

Estimated delivery times:

Germany: 1–3 business days
EU countries: 3–7 business days
International: 7–14 business days

Delivery times may vary depending on destination and carrier availability.

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and package size. The total cost will be displayed before completing your order.

Customs & Import Duties

For deliveries outside the European Union, customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and vary depending on local regulations.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number so you can monitor the delivery status of your package.

Damaged or Lost Shipments

If your parcel arrives damaged or does not arrive within the estimated delivery time, please contact us immediately at phil@pch-racing.com. We will assist you in resolving the issue with the shipping provider.

Return Policy

Right of Return

You have the right to return products purchased from the Veloce Online Shop within 14 days of receiving your order, without giving any reason. To start a return, please contact us at [insert email address] before sending anything back.

Conditions for Returns

To be eligible for a return:

The product must be unused, undamaged, and in its original packaging.
All accessories, labels, and documentation must be included.
Items that are custom-made, personalized, or part of the Beta Testing Program cannot be returned unless defective.

Return Process

Contact us via email to request a return authorization.
Pack the item securely in its original packaging.
Send the parcel to:

PCH Racing GmbH

Franz-Fischer-Strasse 3

45470 Mülheim an der Ruhr

Germany

We recommend using a tracked shipping method, as we cannot be held responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be processed within 7–10 business days, using the same payment method you used for the original purchase.

Shipping costs are non-refundable.

Exchanges

If you wish to exchange a product (for example, for a different size or version), please return the original item and place a new order through our online shop.

Damaged or Defective Products

If you receive a defective or incorrect product, please contact us immediately with photos and a brief description of the issue. We will cover the cost of return shipping and send a replacement or issue a full refund.